Installation Methods
GUI Installation
- Download the
HektorixInstaller.exefile - Run the installer by double-clicking
- Follow the installation wizard
- Enter your license key when the screen appears
Silent Installation
For automated deployments, use the command line:Replace
XXXX-XXXX-XXXX-XXXX with your actual license keySystem Requirements
| Operating System | Windows 10 64-bit or later |
|---|---|
| Dependencies | Visual C++ 2015-2022 (installed automatically) |
| Permissions | Administrator rights required for installation |
Installed Services
The agent installs two Windows services:| Service | Description | Account | Startup Type |
|---|---|---|---|
| HektorixAgent | Collects and sends telemetry data | LocalSystem | Automatic |
| HektorixUpdater | Downloads and applies updates | LocalSystem | Automatic (starts every time the computer starts) |
Updates
Automatic Updates
The HektorixUpdater service automatically downloads and applies updates when available.Uninstallation
Via Windows Settings
- Windows 11
- Windows 10
- Open Settings → Apps → Installed apps
- Find Hektorix Agent
- Click the three dots (**…**) → Uninstall
Command Line Uninstallation
Troubleshooting
Installation Logs
All operations generate detailed logs:- Command Line: Use
/log "C:\Path\to\logfile.log"parameter - Agent Logs: Located in
%PROGRAMDATA%\Hektorix Agent\logs
Common Issues
Installation fails with error code
Installation fails with error code
Check the installation log for detailed error messages. Ensure you have administrator privileges and sufficient disk space.
Services not starting after installation
Services not starting after installation
Verify Windows services are enabled and the LocalSystem account has necessary permissions. Check Windows Event Logs for service-specific errors.
Agent not appearing in dashboard
Agent not appearing in dashboard
Agent not appearing in dashboard”> Confirm your license key is correct and the machine has internet connectivity. The agent needs to communicate with our servers on first startup.