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Installation Methods

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GUI Installation

  1. Download the HektorixInstaller.exe file
  2. Run the installer by double-clicking
  3. Follow the installation wizard
  4. Enter your license key when the screen appears

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Silent Installation

For automated deployments, use the command line:
Replace XXXX-XXXX-XXXX-XXXX with your actual license key

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System Requirements

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Installed Services

The agent installs two Windows services:

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Updates

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Automatic Updates

The HektorixUpdater service automatically downloads and applies updates when available.

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Uninstallation

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Via Windows Settings

  1. Open Settings → Apps → Installed apps
  2. Find Hektorix Agent
  3. Click the three dots (**…**) → Uninstall

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Command Line Uninstallation

Uninstalling will stop all services and remove all agent data from the system

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Troubleshooting

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Installation Logs

All operations generate detailed logs:
  • Command Line: Use /log "C:\Path\to\logfile.log" parameter
  • Agent Logs: Located in %PROGRAMDATA%\Hektorix Agent\logs

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Common Issues

Check the installation log for detailed error messages. Ensure you have administrator privileges and sufficient disk space.
Verify Windows services are enabled and the LocalSystem account has necessary permissions. Check Windows Event Logs for service-specific errors.
Agent not appearing in dashboard”> Confirm your license key is correct and the machine has internet connectivity. The agent needs to communicate with our servers on first startup.

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Mass Deployment

For deploying across multiple workstations, use your preferred management tool:

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Microsoft Intune

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Group Policy (GPO)

Create a startup script with the silent installation command

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Third-party RMM Tools

Most RMM platforms support custom script deployment with the command line parameters
After installation, you can safely delete the original installer file. The agent maintains all necessary components for self-repair and uninstallation.

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Next Steps

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